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The Electricity and Gas Complaints Commission is funded by
electricity and gas lines and retail
companies who have joined the scheme. The structure of
the scheme includes:
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council - consists
of member companies and its role is to provide industry
support for the scheme and, through its board, makes industry
appointments to the commission; |
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commission - appoints
the Electricity and Gas Complaints Commissioner, audits
the scheme and monitors the rules; |
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the commissioner
- receives, investigates and facilitates the resolution
of complaints including making decisions where the matter
cannot be resolved by agreement. |
The Electricity and Gas Complaints Council
Board
John Robertson - Independent Chair
Nigel Barbour (Powerco)
Jo McKirdy (Contact Energy)
Kerry Nickels (Vector Networks)
Viv Wright (Electra)
Gillian Blythe (Meridian Energy)
Trevor Starr (Genesis Energy)
Debbie Aukett - Secretariat
The Electricity and Gas Complaints Commission
Richard Janes - Independent Chair
Brenda Simmons, consumer representative
Therese O'Connell, consumer representative
Jocelyn Turner, Vector Networks
Grantley Judge, Meridian Energy
Consumer representative alternates
Sue Chetwin
Alison Cossar, Ministry of Consumer Affairs
The Office of the Electricity Complaints Commissioner
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Office Manager
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Executive Assistant
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Outsourced
Legal
and Accounting |
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Communications
& Publicity
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Assistant
Manager
Conciliation |
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