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Statistics
Since the Scheme begain in October 2001 to 31 March 2010
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15,628 customers have called |
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6,460 of these calls have been enquiries (non-members, price, general advice) |
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9,168 were complaints |
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1,373 completed investigations |
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2009-10
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Billing
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40.3% |
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Customer service
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15.4% |
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Debt
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9.2% |
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Disconnection
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6.6% |
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General
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1.7% |
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Land
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0.6% |
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Lines
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3.1% |
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Meter
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11.7% |
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Provision
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1.6% |
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Supply
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5.5% |
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Switch
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1.9% |
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Other
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2.4% |
For more information, see the latest Annual Report.
 top
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Page updated 4th July 2011 |
Phone: 0800 22 33 40
Fax: 0800 22 33 47
Phone: +64 4 914 4630 Fax: +64 4 472 5854
P O Box 5875, Lambton Quay Wellington 6145
Freepost 192682
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