Enquiry to the Electricity & Gas Complaints Commission
Jurisdiction? Is the company a member of the scheme?
Refer to appropriate organisation or give appropriate information
Issue raised with company?
Phone the call centre of the company concerned
Formal complaint to company?
All complaints must first go through the company's in-house complaints service
Take as a Complaint to the office of the Electricity & Gas Complaints Commissioner
Settle?
Investigate the Complaint
Recommendation
Accepted by both customer and company
Not accepted by customer
Accepted by customer and not by company
Customer free to pursue other remedies
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Phone: 0800 22 33 40 Fax: 0800 22 33 47 Phone: ++64 4 914 4630 Fax: ++64 4 472 5854 PO Box 5875 Lambton Quay Wellington 6145
