|
If the Electricity and Gas Complaints Commission can't help
you, you might want to:
 |
Talk to a lawyer |
|
Contact your
MP or the Minister of Energy, Trevor Mallard |
|
Contact the
nearest Community Law Centre |
|
Contact the
nearest Citizens' Advice Bureau |
|
Contact your
Member of Parliament's office |
|
Contact the
Commerce Commission |
|
Go to the Disputes
Tribunal |
|
Contact the
Consumers' Institute |
|
Contact the
Office of the Parliamentary Ombudsmen, if your complaint
is about a State Owned Enterprise. Electricity retailers
that are SOEs are Meridian, Genesis, Energy Online and
Mercury. |
|
Contact www.complainline.org.nz. |
Useful Links
For advice on energy efficiency contact EECA.
EECA's role is to encourage, promote and support the uptake
of energy efficient initiatives and new renewable energy.
For advice on power prices go to Powerswitch,
on the Consumer's
Institute website. It offers a free, fast and easy way
to compare power prices in your area.
For advice on budgeting see www.familybudgeting.org.nz.
The New Zealand Federation of Family Budgeting Services is
dedicated to the development of budgeting skills through free,
supportive, confidential and culturally aware services.
Concerns about electricity prices should
be addressed to the Commerce
Commission.
Concerns about electricity industry issues
should be addressed to the Electricity
Commission.
The Electricity and Gas Complaints Commissioner
is a member of the Australian and New Zealand Ombudsman Association
(ANZOA), a network for consultation and discussion about areas
of interest, concern or common experience by Australian and
New Zealand Ombudsman schemes. For information about ANZOA
and alternative dispute resolution go to www.anzoa.com.au.
The Gas Industry Company Limited is an industry
owned entity established to fulfil the role of the industry
body under the Gas Act 1992. As a co-regulatory body, the
Gas Industry Co is able to make recommendations to the Minister
of Energy on a wide array of industry matters, including the
making of rules and regulations in relation to the wholesaling,
processing, transmission, distribution and retailing of gas.
Visit www.gasindustrycompany.co.nz.
For information about parliamentary ombudsmen
in New Zealand and their roles, go to www.ombudsmen.govt.nz.
Other New Zealand industry ombudsmen are:
 top
|
