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Useful Links
Banking Ombudsman
Deals with consumer complaints about banks
Citizen’s Advice Bureaux
Provides information, advice, advocacy and support to individuals
Commerce Commission
Deals with competition and fair trading issues, and controls line company prices
Community Law Centres
Provide community legal services
Complaintline
A directory of complaints bodies in New Zealand
Consumer NZ
Advice on consumer products and services
Disputes Tribunal
Deals with disputes over amounts less than $15,000 ($20,000 if the parties agree)
Electricity Authority
An independent Crown entity responsible for the efficient operation of the NZ electricity market
Energy Efficiency and Conservation Authority
Energy efficiency advice, including the home heating programme “Warm Up New Zealand”
Insurance & Savings Ombudsman
Deals with consumer complaints about insurance companies
New Zealand Federation of Family Budgeting Services
Comparisons of electricity prices between retailers by area
Office of the Ombudsman
Deals with complaints about the public sector
Powerswitch
Comparisons of electricity prices between retailers by area
Telecommunications Dispute Resolution Service
Deals with consumer complaints about telecommunication companies
The Gas Industry Co
Regulates the operation of the gas industry
Work & Income
Provides Government financial assistance
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