|
The story so far (from October 2001 to 31
March 2007):
 |
10,302 customers
have called |
|
3489 of these
calls have been enquiries (non-members, price, general
advice) |
|
6813 were complaints
(most have been resolved) |
|
1131 completed
investigations (73% settled) |
|
Currently 30
files are open for investigation/conciliation |
| Issue |
Percentage
1/10/01 - 31/03/07
|
| Billing |
37.2% |
| Customer
service |
5.2% |
| Debt |
6.1% |
| Disconnection |
6.9% |
| General |
0.2% |
| Land |
0.4% |
| Lines |
1.2% |
| Meter |
3.5% |
| Provision |
1.0% |
| Supply |
4.5% |
| Switch |
2.5% |
| Enquiries |
31.3% |
|
 top
|
