Brochures and fact sheets

Below are links to our brochure, the Code of Conduct and fact sheets.  If you would like us to send you printed copies, please contact our office on 0800 22 33 40 or email

Do you have an Electricity or Gas Complaint? [PDF 100Kb]

Code of conduct for complaint handling [PDF 79Kb]

What happens when the Electricity and Gas Complaints Commissioner looks into your complaint? [PDF 88Kb]

High Bills [PDF 116Kb]

Back Bills [PDF 183Kb]

Tenants and landlords [PDF 95Kb]

Trees & Power Lines [PDF 384Kb]

Making a claim for compensation [PDF 74Kb]

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Phone: 0800 22 33 40  Fax: 0800 22 33 47
Phone: +64 4 914 4630 Fax: +64 4 472 5854

P O Box 5875, Lambton Quay Wellington 6145
Freepost 192682