The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Blown bulbs: Why it's likely not your wiring

An influx of cheap, potentially dangerous lightbulbs into the country is frustrating householders with constantly blown bulbs, and keeping electricians busy.

Higher future power prices loom as generators cut gas, coal

The future wholesale price of electricity is already rising, following decisions by three of the country's electricity generators to close more than 1,000 Megawatts of installed generation capacity that uses gas and coal to run.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 51498 2014 Electricity lines – maintenance – ownership - Billing – high – disputed Settled
Electricity 50354 2015 Meter – advanced meter - Contract – notice requirements Binding decision
Electricity 50001 2014 billing - customer service - supply - meters Recommendation - upheld
Electricity 49258 2014 customer service - billing Recommendation - upheld
Electricity 45714 2014 Customer service – provision of information Recommendation - upheld
Electricity 44878 2014 Billing – pricing plan - Customer service – provision of information – poor quality information Recommendation - upheld
Electricity 39982 2014 Billing - low user tariff Binding decision