The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

2015 best small workplace

The Office of the Electricity and Gas Complaints Commissioner has won the small business category in the IBM Kenexa Best Workplaces Awards 2015, announced in Auckland last night. Commissioner Judi Jones accepted the award on behalf of the staff. 

IBM announces finalists for NZ’s Best Workplaces Awards 2015

IBM Kenexa (NYSE: IBM) today announced the finalists of its annual Best Workplaces Survey and Awards, New Zealand’s largest and longest running study of workplace climate and employee engagement. This year over 30,000 employees from 193 New Zealand organisations in the private and public sectors participated, with 41 workplaces reaching finalist status across five categories: Small, Small-Medium, Medium-Large, Large and Enterprise.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 56576 2015 Advanced meter – health concerns - Customer service – poor attitude Recommendation - upheld
Electricity 55983 2015 Debt – payment arrangement – medical dependency Recommendation - upheld
Electricity 54614 2015 Billing – pricing plan – incorrect pricing plan - Billing – high – disputed - Billing – lack of authorisation Recommendation - upheld
Electricity 54605 2015 Smart meter – health concerns - customer service Recommendation - upheld
Electricity 53271 2015 Smart meter - installation Recommendation - not upheld
Electricity 50354 2015 Meter – advanced meter - Contract – notice requirements Binding decision
Electricity 48062 2014 Contract – quantum meruit - Customer service – attitude Settled