The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Electricity prices outstrip inflation

Power price rises continue to outstrip inflation due to large increases in monopoly transmission and lines charges, the Electricity Authority says.

EGCC can consider complaints about LPG in cylinders

Home and business owners who use LPG in cylinders over 15kg can use the Electricity and Gas Complaints Commissioner Scheme (EGCC) to help resolve complaints with the retailing company.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 44622 2013 Supply - surge - damage Recommendation - not upheld
Gas 42901 2013 Customer service - poor attitude Settled
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld
Electricity 37936 2013 Contract - quantum meruit Binding decision
Electricity 36689 2013 Billing - pricing plan - high - Customer service No further investigation