The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.
You can make a complaint online, or you can call 0800 22 33 40.
Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
In the news
Recent commission & industry news
Electricity prices - Consumer Report
Electricity prices keep on rising. When will there be good news?
Agreement close on power line dispute
A longstanding dispute between Transpower and Federated Farmers may have been resolved.
TrustPower profits, customer numbers down
Tauranga-based electricity company TrustPower has reported a fall in customer numbers and profits but says its performance was satisfactory given the operating environment.
Recent case notes
Summary of recent complaints and their outcomes.
Search all case notes
| Type | Case | Year | Issues | Outcome |
|---|---|---|---|---|
 |
34249 | 2012 | Supply - planned outage - damage/loss | Recommendation - not upheld |
 |
33075 | 2012 | Contract - Information - notice | Recommendation - upheld |
|
31603 | 2012 | Meter - advanced - provision of information | Recommendation - not upheld |
|
28649 | 2012 | Vacant property - Contract | Recommendation - not upheld |
|
24326 | 2012 | Billing - error - vacant property | Binding decision |
Accessibility
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