Information in other languages
Power price rises continue to outstrip inflation due to large increases in monopoly transmission and lines charges, the Electricity Authority says.
Home and business owners who use LPG in cylinders over 15kg can use the Electricity and Gas Complaints Commissioner Scheme (EGCC) to help resolve complaints with the retailing company.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|44622||2013||Supply - surge - damage||Recommendation - not upheld|
|42901||2013||Customer service - poor attitude||Settled|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|
|37936||2013||Contract - quantum meruit||Binding decision|
|36689||2013||Billing - pricing plan - high - Customer service||No further investigation|