The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

You can make a complaint online, or you can call 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Recent commission & industry news

Electricity prices - Consumer Report

Electricity prices keep on rising. When will there be good news?

Agreement close on power line dispute

A longstanding dispute between Transpower and Federated Farmers may have been resolved.

TrustPower profits, customer numbers down

Tauranga-based electricity company TrustPower has reported a fall in customer numbers and profits but says its performance was satisfactory given the operating environment.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 34249 2012 Supply - planned outage - damage/loss Recommendation - not upheld
Dual Fuel 33075 2012 Contract - Information - notice Recommendation - upheld
Electricity 31603 2012 Meter - advanced - provision of information Recommendation - not upheld
Electricity 28649 2012 Vacant property - Contract Recommendation - not upheld
Electricity 24326 2012 Billing - error - vacant property Binding decision

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