The number of complaints received in the 2014-15 year by the Office of the Electricity and Gas Complaints Commissioner (EGCC) was higher than the previous year. This year the office received 3655 complaints, a 77% increase in the number of complaints from 2013-14 (2070).
In the six-months to 30 September 2014 the office of the Electricity and Gas Complaints Commissioner (EGCC) received 2238 complaints about electricity and gas companies. This is up from 986 in the same period last year and shows an increase of 127%.
Recent case notes
|50348||2014||lines||Recommendation - upheld|
|50001||2014||billing - customer service - supply - meters||Recommendation - upheld|
|49809||2014||Supply - planned outage - loss of business||Recommendation - upheld|
|49258||2014||customer service - billing||Recommendation - upheld|
|48429||2014||customer service - reconnection||Recommendation - not upheld|
|42852||2014||billing - high - disputed back bill||Recommendation - not upheld|
|39982||2014||Billing - low user tariff||Binding decision|