The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

You can make a complaint online, or you can call 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Improving prepayment electricity schemes

A new study shows households looking to find ways to make savings could benefit from using prepayment metering

Powercos defend bosses' wage hikes

Million-dollar plus salaries for the bosses of energy companies are on the rise as Kiwis feel the winter chill and associated soaring power bills.

Power bills 'delicate subject'

Pensioners and young families in Otago are struggling to settle their power bills, social services staff say.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 44622 2013 Supply - surge - damage Recommendation - not upheld
Gas 42901 2013 Customer service - poor attitude Settled
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld

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