Power companies face a ban on so-called "save" calls, where they ring a customer departing for a rival and try to entice them back with a better offer, to the dismay of large electricity retailers.
Powerco employee Krysti Wetton's New Plymouth house is one of three in the North Island chosen for a trial to see if smart technology can help reduce peak electricity loads.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|44622||2013||Supply - surge - damage||Recommendation - not upheld|
|42901||2013||Customer service - poor attitude||Settled|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|
|37936||2013||Contract - quantum meruit||Binding decision|
|36689||2013||Billing - pricing plan - high - Customer service||No further investigation|