The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

More than 50% of Waikato residents switch

Electricity switching rates in Waikato are the second highest in the country with over half of households switching suppliers in the last five years. New figures from the Electricity Authority estimate last year over 40,000 Waikato households switched providers, and could have saved $26,536,488 or an average annual saving of $147.

Top five common complaints in electricity and gas remain constant

The number of complaints received in the 2014-15 year by the Office of the Electricity and Gas Complaints Commissioner (EGCC) was higher than the previous year.  This year the office received 3655 complaints, a 77% increase in the number of complaints from 2013-14 (2070). 

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 50348 2014 lines Recommendation - upheld
Electricity 50001 2014 billing - customer service - supply - meters Recommendation - upheld
Electricity 49809 2014 Supply - planned outage - loss of business Recommendation - upheld
Electricity 49258 2014 customer service - billing Recommendation - upheld
Electricity 48429 2014 customer service - reconnection Recommendation - not upheld
Electricity 42852 2014 billing - high - disputed back bill Recommendation - not upheld
Electricity 39982 2014 Billing - low user tariff Binding decision