Electricity and Gas Complaints Commission Electricity and Gas Complaints Commission Electricity and Gas Complaints Commission
Free complaints service for electricity and gas consumers
electricity and gas complaints commission
 Commissioner Judi Jones

Welcome to the Office of the Electricity and Gas Complaints Commissioner New Zealand

The Electricity and Gas Complaints Commissioner Scheme offers a free independent dispute resolution service for complaints about New Zealand electricity and gas companies that are members.

Please contact us to talk about any issues or concerns with an electricity or gas company. We can help you work out whether it is something you can make a complaint about, and explain our process.

NZ_Relay_logoWe welcome calls using NZ Relay services.

For information in other languages, click on one of the links below. 
Information about EGCC in Maori PDF (143kb)
Information about EGCC in Samoan PDF (141kb)
Information about EGCC in Chinese PDF (205kb)
Information about EGCC in Korean PDF (168kb)
Information about EGCC in Arabic PDF (146kb)
Information about EGCC in Hindi PDF (148kb)
Information about EGCC in Spanish PDF (144kb)
Information about EGCC in Tongan PDF (135kb)
See this information in English here.

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Page updated 7th January 2012

Phone: 0800 22 33 40  Fax: 0800 22 33 47
Phone: +64 4 914 4630 Fax: +64 4 472 5854

P O Box 5875, Lambton Quay Wellington 6145
Freepost 192682
electricity complaints commission electricity complaints commission