The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Greater competition expected in the electricity market

The Electricity Authority has implemented a new pro-competition initiative that will improve settlement and prudential security in the electricity market by making it significantly easier for new electricity retailers to enter the market and for existing retailers to grow their customer base.

Only 1 in 3 power customers seek to switch

Power customers are often waiting to be asked if they want to switch company, even if the could save some money in a "fiercely" competitive market, according to a survey. Despite taxpayer funded campaigns promoting the idea of switching company, barely one in three said they would go looking for a better deal.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 43843 2013 Billing - back bill - disputing back bill Recommendation - upheld
Electricity 42512 2013 Billing - back bill - disputed Settled
Electricity 39843 2013 Billing - disputed - Property - tenanted - vacant Binding decision
Electricity 39442 2013 Billing - high - Customer service Recommendation - upheld
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld