Electricity consumers want more control over their energy supply, usage, service standards and costs, according to findings from a PwC report, Utility of the future – a New Zealand context.
From rolling out Whangarei's ultra-fast fibre network to battling Mother Nature's ugly side and returning power to thousands of homes - this year saw Northpower's spark shining brighter.
When people pay hefty winter power bills, they have little left over to invest in longer-term solutions to reduce their energy costs.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|
|37936||2013||Contract - quantum meruit||Binding decision|
|36689||2013||Billing - pricing plan - high - Customer service||No further investigation|