The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Push for change in Vector ownership

An Auckland business group is rallying support for a council takeover of a community trust's stake in the electricity lines company Vector.  The Employers and Manufacturers Association wants the $105 million annual dividend to help pay for transport projects in the city.

Geothermal powers ahead of gas

Geothermal has pipped gas generation for the first time as more plants come on stream.  The 12-month milestone has been welcomed by Energy Minister Simon Bridges who said this showed there was good progress being made towards the target of 90 per cent renewable generation by 2025.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 44622 2013 Supply - surge - damage Recommendation - not upheld
Gas 42901 2013 Customer service - poor attitude Settled
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld
Electricity 37936 2013 Contract - quantum meruit Binding decision
Electricity 36689 2013 Billing - pricing plan - high - Customer service No further investigation