A new survey by consumer research company Canstar Blue shines a light on Kiwis’ electricity habits discovering that 15% of those in shared living situations have fought about excessive energy use, closely followed by raised tempers at lights being left on (13%).
New Zealand has one of the most secure energy systems in the world, ranking fourth among the top 25 users in the world. But the country has lost its previously high ranking for cheap power according to an international survey. The International Index of Energy Security Risk showed that for most of the period since 1980 New Zealand had "benefited from relatively low electricity rates".
Recent case notes
|51604||2014||customer service - billing||Recommendation - not upheld|
|50348||2014||lines||Recommendation - upheld|
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48726||2014||billing_lines charges_no contract||Recommendation - upheld|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|42852||2014||billing - high - disputed back bill||Recommendation - not upheld|
|39442||2013||Billing - high - Customer service||Recommendation - upheld|