The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

You can make a complaint online, or you can call 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Customers set to take more control in power switch up

Electricity consumers want more control over their energy supply, usage, service standards and costs, according to findings from a PwC report, Utility of the future – a New Zealand context.

Northpower wins industry award

From rolling out Whangarei's ultra-fast fibre network to battling Mother Nature's ugly side and returning power to thousands of homes - this year saw Northpower's spark shining brighter.

Finding better ways to stay warm

When people pay hefty winter power bills, they have little left over to invest in longer-term solutions to reduce their energy costs.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld
Electricity 37936 2013 Contract - quantum meruit Binding decision
Electricity 36689 2013 Billing - pricing plan - high - Customer service No further investigation

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