When people pay hefty winter power bills, they have little left over to invest in longer-term solutions to reduce their energy costs.
Meridian Energy, the government-controlled energy company, will sell its metering assets and services business, Arc Innovations, to Vector, the Auckland lines company, as it focuses on its retail business.
Trustpower bills are now more readable for the older generation after Trustpower became the first company to complete the SUPA-NZ (Seniors United to Promote an Age-Friendly New Zealand) business accreditation process.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|
|37936||2013||Contract - quantum meruit||Binding decision|
|36689||2013||Billing - pricing plan - high - Customer service||No further investigation|