The Electricity Authority has implemented a new pro-competition initiative that will improve settlement and prudential security in the electricity market by making it significantly easier for new electricity retailers to enter the market and for existing retailers to grow their customer base.
Power customers are often waiting to be asked if they want to switch company, even if the could save some money in a "fiercely" competitive market, according to a survey. Despite taxpayer funded campaigns promoting the idea of switching company, barely one in three said they would go looking for a better deal.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|43843||2013||Billing - back bill - disputing back bill||Recommendation - upheld|
|42512||2013||Billing - back bill - disputed||Settled|
|39843||2013||Billing - disputed - Property - tenanted - vacant||Binding decision|
|39442||2013||Billing - high - Customer service||Recommendation - upheld|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|