The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Smart meters: power companies know when you're home

They know when you're out and when you go to bed. The Office of the Privacy Commissioner yesterday fired a warning shot at power companies over the huge amounts of private details that smart meters collect every day.

More charging stations for e-cars urged

A Bay-wide network of charging stations for electric cars has been proposed by electricity generator Mighty River Power. The company has asked the Bay's transport planners to officially recognise the growing number of electric and plug-in hybrid cars on the roads.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 43843 2013 Billing - back bill - disputing back bill Recommendation - upheld
Electricity 42512 2013 Billing - back bill - disputed Settled
Electricity 39843 2013 Billing - disputed - Property - tenanted - vacant Binding decision
Electricity 39442 2013 Billing - high - Customer service Recommendation - upheld
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld