Power customers are often waiting to be asked if they want to switch company, even if the could save some money in a "fiercely" competitive market, according to a survey. Despite taxpayer funded campaigns promoting the idea of switching company, barely one in three said they would go looking for a better deal.
Latest international research shows New Zealand’s electricity retailers are competing fiercely for customers compared with those in selected overseas markets with competitive retail markets, but New Zealand consumers are relatively passive about exercising their option to choose between providers.
Recent case notes
|48771||2014||Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site||Settled|
|48107||2014||Customer service - poor attitude - Disconnection - Vacant premises||No further investigation|
|43843||2013||Billing - back bill - disputing back bill||Recommendation - upheld|
|42512||2013||Billing - back bill - disputed||Settled|
|39843||2013||Billing - disputed - Property - tenanted - vacant||Binding decision|
|39442||2013||Billing - high - Customer service||Recommendation - upheld|
|39075||2013||Meter - fault - compensation||Recommendation - upheld|