In the news
New Zealanders made a record number of electricity retailer switches in 2013.
As electricity retailers and lines companies point the finger of blame at each other the Electricity Authority will try to find out why power prices are rising. Electricity suppliers, including Contact Energy and Genesis Energy, say the blame lies with the lines companies.
Genesis Energy expects the average power bill in Wellington to jump by 5.8 percent in April; Contact Energy puts the figure even higher at 7 percent.
Recent case notes
|41252||2013||Lines - damage||Complaint not pursued further|
|40012||2013||Damage - compensation||Recommendation - upheld|
|39442||2013||Billing - high - Customer service||Recommendation - upheld|
|37827||2013||Supply - surge - damage||Recommendation - not upheld|
|32521||2013||Supply - surge - damage - Consumer Guarantees Act||Binding decision|