The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Electricity Retailers Association appoints new CEO

The recently-established Electricity Retailers’ Association of New Zealand (ERANZ) has appointed a Chief Executive. Jenny Cameron, most recently the Director of External Relations for the Brewers’ Association of Australia and New Zealand, will be joining ERANZ as its inaugural Chief Executive on 23 February. “We are delighted to have a person of Jenny’s calibre and experience taking on the role of Chief Executive,” says ERANZ Chair Alan McCauley

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 56576 2015 Advanced meter – health concerns - Customer service – poor attitude Recommendation - upheld
Electricity 55983 2015 Debt – payment arrangement – medical dependency Recommendation - upheld
Electricity 54614 2015 Billing – pricing plan – incorrect pricing plan - Billing – high – disputed - Billing – lack of authorisation Recommendation - upheld
Electricity 54605 2015 Smart meter – health concerns - customer service Recommendation - upheld
Electricity 53271 2015 Smart meter - installation Recommendation - not upheld
Electricity 50354 2015 Meter – advanced meter - Contract – notice requirements Binding decision
Electricity 48062 2014 Contract – quantum meruit - Customer service – attitude Settled