The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Power companies face ban on calls

Power companies face a ban on so-called "save" calls, where they ring a customer departing for a rival and try to entice them back with a better offer, to the dismay of large electricity retailers.

Smart technology to reduce peak loads and power bills

Powerco employee Krysti Wetton's New Plymouth house is one of three in the North Island chosen for a trial to see if smart technology can help reduce peak electricity loads.

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 44622 2013 Supply - surge - damage Recommendation - not upheld
Gas 42901 2013 Customer service - poor attitude Settled
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld
Electricity 37936 2013 Contract - quantum meruit Binding decision
Electricity 36689 2013 Billing - pricing plan - high - Customer service No further investigation