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Electricity switching rates in Waikato are the second highest in the country with over half of households switching suppliers in the last five years. New figures from the Electricity Authority estimate last year over 40,000 Waikato households switched providers, and could have saved $26,536,488 or an average annual saving of $147.
The number of complaints received in the 2014-15 year by the Office of the Electricity and Gas Complaints Commissioner (EGCC) was higher than the previous year. This year the office received 3655 complaints, a 77% increase in the number of complaints from 2013-14 (2070).
Recent case notes
|50348||2014||lines||Recommendation - upheld|
|50001||2014||billing - customer service - supply - meters||Recommendation - upheld|
|49809||2014||Supply - planned outage - loss of business||Recommendation - upheld|
|49258||2014||customer service - billing||Recommendation - upheld|
|48429||2014||customer service - reconnection||Recommendation - not upheld|
|42852||2014||billing - high - disputed back bill||Recommendation - not upheld|
|39982||2014||Billing - low user tariff||Binding decision|