The Electricity and Gas Complaints Commissioner Scheme offers a free and independent service for resolving complaints about electricity and gas companies.

Make a complaint online, or call free 0800 22 33 40.

Judi Jones is the Electricity and Gas Complaints Commissioner. If a complaint cannot be resolved between the parties,
Ms Jones can make a
recommendation.
Judi Jones Electricity and Gas Complaints Commissioner
Commissioner's picture

In the news

Keeping tabs on the power bill

The Electricity Authority says a fundamental shift is taking place in the way consumers manage their power bills, with a steady take-up of smart energy meters.

Hydrogen storage could hold key to power for the people

After 10 years of barbecues and hot showers, researchers believe hydrogen energy has risen above the hype and into a commercial reality. And despite being about two years away from commerical readiness, the HyLink system could one day be a solution for the 1.6 billion people worldwide without access to grid energy

Recent case notes

Summary of recent complaints and their outcomes. Search all case notes
Type Case Year Issues Outcome
Electricity 48771 2014 Customer service - poor attitude - Billing - back bill - disputing back bill - Switch - error - wrong site Settled
Electricity 48107 2014 Customer service - poor attitude - Disconnection - Vacant premises No further investigation
Electricity 43843 2013 Billing - back bill - disputing back bill Recommendation - upheld
Electricity 42512 2013 Billing - back bill - disputed Settled
Electricity 39843 2013 Billing - disputed - Property - tenanted - vacant Binding decision
Electricity 39442 2013 Billing - high - Customer service Recommendation - upheld
Electricity 39075 2013 Meter - fault - compensation Recommendation - upheld